Frequently Asked Questions
Everything you need to know before saying 'I Do' to your dream dress.
How long does it take for my bridal gown to be delivered?
Since each gown is crafted with intricate detail, standard delivery typically takes 12-16 weeks. We recommend ordering at least 6 months before your wedding date to allow for shipping and local alterations.
Do you offer custom sizing for your dresses?
Yes, many of our Fairy Dreams designs offer a 'Made-to-Measure' option. Please refer to our size guide for instructions on how to provide accurate measurements, or visit an authorized boutique for a professional fitting.
What is your return policy for bridal wear?
Due to the delicate and made-to-order nature of our bridal gowns, all sales are final. However, if you receive a damaged or defective item, please contact our concierge team within 48 hours of delivery.
Can I request modifications to a specific dress design?
We offer minor customizations on select styles, such as adding sleeves, changing a neckline, or extending a train. Please contact our design team via email to discuss your specific vision and receive a quote.
Do you ship internationally?
Fairy Dreams Bridal ships worldwide. Shipping costs and delivery timelines vary by country. Please note that international orders may be subject to customs duties and taxes upon arrival.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible payment installments through Affirm or Klarna to help you manage your wedding budget.